REPAIR AND RESTORATION SERVICES
There is a bench fee of $25.00 for the inspection of repairs which is
deducted from the cost of the repair upon completion. We do not accept
credit cards. Our repair service includes close inspection of all parts prior
to the dismantling of the mechanism. This enables us to give the most
accurate estimate of repair cost. Customer will be notified of estimate
within two weeks of receipt of clock. Upon approval of estimate, work
will be scheduled by the order in which it was received. Clock repair is
expected to be completed within approximately 30-90 days. We will
notify customer if clock repair is completed earlier. All repaired clocks
must be picked up within one week of notice of completion. Notification
will be by either personal contact or message left at phone number
provided by customer. We will notify customer during the repair process
and given timeframe if any issues arise or delays are caused by
backorders, glass replacement, paint restoration, etc. Upon completion,
customer will be notified and a time scheduled for pick up. It is best if
the person running the clock picks up the repair to go over instructions
and explain repair process and set up process. Sometimes simply
transporting the clock back home or setting back up at home can throw
off timing or customer overwinding (this can cause damage to clock and
potentially break mainspring). If you encounter any problems once the
clock is back home, do not hesitate to contact us, most often we can walk
you through the proper steps during a phone call. Please do not
attempt your own repair/fix should any issue arise after repair work is
performed unless advised by Hills Antique Clocks, as it will void your
warranty, for services performed.
Hills Antique Clocks is proud to be customer oriented and we will happily
follow-up with you should any issues arise with your clock. A simple
phone call is all that is needed to let us know you require assistance or
Once the mechanism is completely disassembled, all parts are cleaned and
polished. All pivots are burnished and bearings are replaced as needed.
Brass parts are spray lacquered to keep the nice polished finish. Glass
paint restoration is hand done with precise antique detail. Once the
mechanism is assembled it is bench tested for an extended time if
required (1-2 weeks) before re-installation into the case.
All rebuilds are guaranteed for one full year. Oil and partial adjustments
are not guaranteed. Main springs are not guaranteed as we have no
control over the way they are wound by the owner. Springs can break if
over wound and possible damage to the clock can result.
For more information on our Antique Clock Repair Services and charges,
please contact us with the type of clock and the type of repairs that you
are interested in.
Member of the National Association of Watch and Clock Collectors.
Careful inspection of the clock is the first step
in the repair
Disassemble and clean all the parts
After cleaning all pivots are burnished and bushings
After assembly each clock is extensively bench tested to
assure years of service