Contact Us and Shipping Instructions

QUESTIONS/SHIPPING:

If you have a particular question or concern about
shipping your antique clock for repair or restoration,
please contact us and we'll be happy to assist you.  
Housecalls available by appointment.    

We are happy to arrange pickup of your clock for
your convenience within local area.  Hills Antique Clocks can be
reached by phone at (508) 429-1000 or via our email address at
HillsClockRepair@aol.com

Shipping Your Clock:

To arrange shipping please call.

Successfully shipping your Antique Clock depends on following the
simple packing instructions as outlined below.  

Packing Instructions for small clocks:

(Please call for special instructions regarding large clocks)

Remove pendulum, weights and keys and pack separately.

Pack your clock with a strong, sturdy box, preferably one that has
not been previously used.

Use (2) separate boxes; The first box should be slightly larger than
the clock itself and likewise the outer box a bit larger than the inner
box.  Seal all seams with tape.

Use plenty of packing material to ensure sufficient 'cushion'
surrounding the clock itself and also in between the two boxes.
Wrap items such as the Pendulum separately and include them with
your clock.

Be certain to include all necessary contact information including
(please print) your name, address, phone number (day and
evening) and e-mail address. If you use a local Pack
& Ship service to pack your clock do not assume that
they will automatically include your contact
information for you.  

Along with your contact information include a brief
description (if possible) of any known problems
with your clock. If you require any additional
services such as Case Restoration and/or Dial
(clock face) Restoration, be certain to point that
out in your note.

When shipping place an appropriate insurance
value on your clock. We will not open obviously
damaged boxes upon receipt.  Once your clock is
received, we will examine it right away and contact
you with a final estimate of repair. We will not
begin any repairs until we receive your
authorization.  You may contact us ahead of time
with a brief description of your clock and any
additional services of interest to you, and based on
that information we will be happy to quote you a
repair estimate for the services you require.

Payment Options

We accept personal or business checks, MasterCard, Visa
Discover Card, American Express.  If shipping, any form
of check requires 7 business days to clear bank before clock
will be shipped back to owner.  Returned checks will incur a $25.00 return check
fee.  

Once the repair of your clock nears completion we will contact you so that you
can make payment arrangements at that time.  
WE LOOK FORWARD TO ASSISTING YOU.
FOR INQUIRIES PLEASE SEND EMAIL TO:

HillsClockRepair@aol.com

or call
(508) 429-1000